Returns & Exchange
Returns & Exchange
We are happy to offer a 30 days Return or Exchange policy for unused and unworn items.
To be eligible for Return or Exchange, your item must be unused and in the same condition that you have received it. It must also be in the original packing.
There is no exchange, return or replacement policy on international orders.
Kindly note that we will inspect the item before refund / exchange and it will take place only under the following conditions
- Returns will only be accepted if the product is returned in the original box with our invoice.
- The products should be new or in unused condition. It should not have any scratches, marks or damage.
- If the item has been resized, altered or damaged we won't be able to offer the refund/exchange and will have to return it to the customer at the customer’s expense.
Steps to follow to exchange / refund the product
To return your order, please keep the package ready and include the original invoice. Contact our customer care and we will arrange a return shipment for you. Please note that we will arrange for return pick up from the original delivered address only. For areas where return facility is not provided by our logistics partner, you can use your own partner and ship it to our warehouse. Please address all returns to:
H K JEWELS,
70/A6 , 2nd Floor, Rama Road, Najafgarh Road Ind. Area ,
Delhi-110015
Landmark: Near Kirti Nagar Metro Station
Contact No: +91 9870100823
Important Points
- Please note that while most pin codes are forward and reverse serviceable, in rare cases, some pin codes may only be forward serviceable and not reverse serviceable. In all such cases, we may request you to return the product via an alternate courier service, such as India Post and reimburse all reasonable shipping costs (up to Rs 100) incurred by you for processing such returns.
- In case the charges exceed Rs. 100, all charges (return shipping, duties, taxes, fees, etc.) in excess of Rs. 100 will be adjusted against the customer's refund. In case of non-serviceable pin codes, the customer is responsible for returning the jewellery to our warehouse and will receive Rs.100 towards shipping charges with their refund.
- In the unlikely event that you receive an empty parcel or a missing product, we would request you to reach out to our customer support team for assistance within 48 hours of the package being delivered. We will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honoured. In all such cases, the brand reserves the right to take the final decision.
- In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn't include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount.
We are happy to offer a 30 days Return or Exchange policy for unused and unworn items.
To be eligible for Return or Exchange, your item must be unused and in the same condition that you have received it. It must also be in the original packing.
There is no exchange, return or replacement policy on international orders.
Kindly note that we will inspect the item before refund / exchange and it will take place only under the following conditions
- Returns will only be accepted if the product is returned in the original box with our invoice.
- The products should be new or in unused condition. It should not have any scratches, marks or damage.
- If the item has been resized, altered or damaged we won't be able to offer the refund/exchange and will have to return it to the customer at the customer’s expense.
Steps to follow to exchange / refund the product
To return your order, please keep the package ready and include the original invoice. Contact our customer care and we will arrange a return shipment for you. Please note that we will arrange for return pick up from the original delivered address only. For areas where return facility is not provided by our logistics partner, you can use your own partner and ship it to our warehouse. Please address all returns to:
H K JEWELS,
70/A6 , 2nd Floor, Rama Road, Najafgarh Road Ind. Area ,
Delhi-110015
Landmark: Near Kirti Nagar Metro Station
Contact No: +91 9870100823
Important Points
- Please note that while most pin codes are forward and reverse serviceable, in rare cases, some pin codes may only be forward serviceable and not reverse serviceable. In all such cases, we may request you to return the product via an alternate courier service, such as India Post and reimburse all reasonable shipping costs (up to Rs 100) incurred by you for processing such returns.
- In case the charges exceed Rs. 100, all charges (return shipping, duties, taxes, fees, etc.) in excess of Rs. 100 will be adjusted against the customer's refund. In case of non-serviceable pin codes, the customer is responsible for returning the jewellery to our warehouse and will receive Rs.100 towards shipping charges with their refund.
- In the unlikely event that you receive an empty parcel or a missing product, we would request you to reach out to our customer support team for assistance within 48 hours of the package being delivered. We will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honoured. In all such cases, the brand reserves the right to take the final decision.
- In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn't include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount.